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How to use the community

Hi, thank you for joning the conversation and being part of the H2Online community.

This community is an online space designed for you to interact with us and with other South Staffs Water customers. We hope that you will take part in the discussions, surveys and polls.

Before you get involved, we ask that you follow these simple guidelines to make the community an inclusive place for everyone to share their opinions.

All kinds of feedback, whether positive or areas where we can do better, is welcomed within the community, but we do ask that all members respect one another. Any language that is insulting towards other individuals on this Community or elsewhere is not acceptable. This includes abusive or offensive comments that degrade race, religion, gender, age or abilities. We also ask you to use appropriate language and not to swear in your posts.

To make sure everyone gets the most out of the conversation, please keep your comments focused and on topic for the discussion you are taking part in.

Please consider that other community users, as well as moderators, will see any material you post on discussions. Don't post any personal information, such as your address, contact details, account or bank details or any photographs that you would not want in the public domain. More information on posting may be found here.


The H2Online community forum is managed and moderated on behalf off South Staffs Water by our market research partner Explain Market Research (“Explain”).

The H2Online community will be moderated by the team at Explain during their business hours (Monday-Friday, 8:30am-5:00pm). All comments will be moderated, to make sure that everyone gets the best possible experience when using the community.

All comments and posts will be reviewed as quickly as possible during business hours, and those made outside of business hours, on a weekend or bank holiday will be reviewed during the next working day. if any community member chooses not to adhere to the guidelines, their comments may be deleted and they could risk being banned from the community. 

If you see anything on the community you think shouldn’t be there, please contact the H2Online moderators who will look into this and take appropriate action where necessary.
We hope you enjoy interacting with us on H2Online – if you have any queries, please get in touch with the moderators at: