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Meet the team

Jhordan - South Staffs Water

Hi all, I’m Jhordan and responsible for market research and making sure the H2Online Community is packed for of interesting content for membersMy other main role is to make sure I communicate all the great insights captured within the community back to the teams in the business and they are already on with making some changes. It’s great when you let us know about areas where we exceed your expectations, but also when you tell us how we can make improvements to your water services.  

In my spare time, I like travelling and keeping active in the gym, I’m particularly interested in weightlifting and running outdoors. I take my reusable water bottle everywhere with me, so I’m constantly drinking our regional water and keeping hydrated! 

Nick - South Staffs Water

Hi H2Online members. I’m Nick and lead the customer insight team for South Staffs Water. My main role is to be the customer voice inside the company and to work with the teams to make sure your views and priorities shape their plans, so that you get the best possible service.  

I want thcommunity to be a place where you feel your voice is heard and where you can openly share your views with others. I hope you learn a few things along the way and have some fun! 

I’ve been working here for over 3 years now and it has really opened my eyes to how important it is that we all contribute to the debate to make sure we have clean water every day, now and in the future. Outside of work I enjoy running and cycling with my dog and watching rugby and tennis. 

Rachael - South Staffs Water

Hey, I’m Rachael and Im head of Customer Service for South Staffs Water. My main role is to ensure customers receive great service every time they need to contact us and that we provide additional support for customers who may be struggling financially or through having some form of disability.  

I’m really excited to have this Community, as it gives us an important way to keep checking in with members to make sure our plans are right for our customers alongside all the other feedback we receive. The more voices we hear the better we can make our service for youAnd we will act on your feedback where we spot opportunities.  

Outside of work I enjoy spending time with my husband and two daughters, making sure the garden looks amazing and keeping fit.  

Bryony - Explain Research